ReliaPoll ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and what choices you have. It applies when you use our website, mobile app, and related services (collectively, the "Services").
By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.
1. Information we collect
We collect information in three ways: directly from you, automatically when you use the Services, and from third-party partners.
A. Information you provide
- Account information: Your name, email address, phone number, and password when you register.
- Demographics: Age, gender, and location, which help us match you to relevant surveys.
- Survey responses: The answers and opinions you submit through the Services.
- Identity verification (optional): If you choose to verify your identity for additional Coin rewards, this process is handled entirely by a third-party verification provider. ReliaPoll does not directly collect or store your government-issued ID. See Section 3 for more detail.
B. Information collected automatically
- Device and technical data: Browser type, operating system, device identifiers, and IP address.
- Usage data: Pages visited, features used, and time spent within the app or website.
- Location data: General location based on IP address, or precise location if you grant permission through your device settings.
C. Information from third parties
- Identity verification providers: Confirmation of your identity for optional Coin rewards. These providers operate under their own privacy policies and terms.
- Payment processors: Transaction confirmation when you redeem Coins for gift cards or Visa rewards. We do not store full payment details.
- Research and analytics partners: Aggregated, de-identified data to help us improve our services and conduct market research.
2. How we use your information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Services.
- To match you with relevant surveys and process your Coin rewards.
- To detect and prevent fraud, including fake accounts, bot activity, and falsified survey responses.
- To conduct and improve market research and analytics (using aggregated, de-identified data).
- To send you service-related communications, such as account updates and security alerts.
- To send promotional communications about new features or rewards, where you have not opted out.
- To comply with applicable legal obligations.
3. Identity verification & third-party processors
If you choose to verify your identity to unlock additional Coin rewards, you will be directed to a third-party identity verification provider. That provider collects and processes your government-issued ID on our behalf and returns only a verification result (pass or fail) to ReliaPoll. Your ID documents are not stored by ReliaPoll.
The third-party provider's handling of your data is governed by their own privacy policy, which will be presented to you before you complete the verification process. Participation is entirely optional.
4. How we share your information
We do not sell your personal information. We share information only in the following circumstances:
- Survey clients and research partners: Survey responses are shared only in aggregated, anonymized form. Individual responses are never attributed to you by name or identifier.
- Service providers: We work with third-party vendors (including payment processors, cloud infrastructure providers, and customer support tools) who access data only as needed to perform services on our behalf, under confidentiality obligations.
- Identity verification providers: As described in Section 3 above.
- Legal and regulatory compliance: We may disclose information if required by law, regulation, court order, or to protect the rights, property, or safety of ReliaPoll, our users, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you in advance of any such transfer.
5. Data retention
We retain your personal information for as long as your account is active or as necessary to provide the Services. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it by law (for example, for tax or fraud prevention purposes). Deletion of your account will also result in forfeiture of any unredeemed Coins, consistent with our Terms of Service.
To request deletion, use the Settings menu in the app or email privacy@reliapoll.net.
6. Your choices and rights
Access and correction
You can view and update most of your account information directly within the app. For additional assistance with data access or corrections, contact privacy@reliapoll.net.
Marketing emails
You can opt out of promotional emails at any time by clicking "Unsubscribe" in any marketing email or by adjusting your notification preferences in Settings. You will continue to receive transactional and security-related messages even if you opt out of marketing.
Data processing restrictions
You may request that we limit certain uses of your data by emailing privacy@reliapoll.net. Please note that restricting certain processing activities may limit your ability to access some features of the Services, including survey eligibility.
Account deletion
You may delete your account at any time via the Settings menu in the app. See Section 5 for more detail on what happens to your data upon deletion.
7. California privacy rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information.
- Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (such as legal compliance or fraud prevention).
- Right to Opt Out of Sale: We do not sell your personal information. You do not need to take action to opt out.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To submit a CCPA request, email privacy@reliapoll.net with the subject line "California Privacy Request." We will verify your identity before processing the request and respond within 45 days, with one extension of an additional 45 days where reasonably necessary.
8. Data security
We use industry-standard security measures, including encryption in transit and at rest, access controls, and regular security reviews, to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is completely secure. We encourage you to use a strong, unique password and to notify us immediately at support@reliapoll.net if you believe your account has been compromised.
9. Children's privacy
The Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take prompt steps to delete it. If you believe a minor has registered an account, please contact us at privacy@reliapoll.net.
10. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the app and by email at least 14 days before the changes take effect. The updated Policy will always be available within the app and on our website, with the effective date clearly noted at the top. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.
11. Contact us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Privacy inquiries: privacy@reliapoll.net
- Technical support and app questions: support@reliapoll.net
- In-app: Settings → Send Feedback / Report Issue