Welcome to ReliaPoll! These Terms of Service ("Terms") are a binding legal contract between you and ReliaPoll ("we," "us," or "our"). By accessing our website, mobile app, or services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, please do not use the Services.
Please also review our Privacy Policy, which is incorporated into these Terms by reference and explains how we collect, use, and protect your personal information.
1. Eligibility & registration
- Age requirement: You must be at least 18 years old to use ReliaPoll. By signing up, you represent that you are of legal age.
- Accuracy: You agree to provide true, current, and complete information during registration.
- One account rule: You may only maintain one (1) account. Users found operating multiple accounts will have all accounts terminated, and any accrued rewards will be forfeited.
2. Account security & termination
- Guard your credentials: You are responsible for all activity on your account. Keep your password confidential.
- Unauthorized access: Notify us immediately at support@reliapoll.net if you suspect a security breach.
- Our right to terminate: We reserve the right to suspend or terminate your account, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests. Where practical and not prohibited by law, we will endeavor to notify you of the reason for termination.
- Appeals process (non-fraud violations only): If your account is terminated for a reason other than fraud or deliberate deception, you may submit an appeal within fourteen (14) days of receiving notice of termination by emailing support@reliapoll.net with the subject line "Account Appeal." We will review appeals in good faith and respond within 10 business days. Accounts terminated for fraudulent conduct are not eligible for appeal.
3. Rewards, coins & "no cash value"
- Coin ownership: "Coins" are virtual points, not currency. They have no cash value and do not constitute your personal property. They represent a limited, non-transferable license to redeem available rewards through the Services.
- Redemption: Rewards (gift cards, Visas, etc.) are subject to availability. We reserve the right to modify the coin exchange rate or reward catalog. We will provide you with at least seven (7) days' advance notice of any changes to the exchange rate or reward catalog via the app or email, so you may redeem coins under the current terms before any change takes effect.
- Forfeiture: If your account is inactive for 12 consecutive months, or is terminated for violating these Terms, all accrued Coins will be permanently forfeited. For terminations subject to the appeals process described in Section 2, Coins will not be forfeited until the appeals window has closed or an appeal has been resolved, whichever is later.
4. Prohibited conduct
You agree not to:
- Use any automated system (bots, spiders, scripts) to access the Services or collect Coins.
- Provide false or misleading information in surveys, including using a VPN or proxy to spoof your location.
- Attempt to reverse-engineer, decompile, or disrupt the app's software or infrastructure.
- Engage in any behavior that is fraudulent, defamatory, or illegal under applicable law.
5. Intellectual property
All content on ReliaPoll — including logos, text, software, and survey designs — is the exclusive property of ReliaPoll or our licensors. You are granted a limited, non-exclusive, non-transferable license to use the app for personal, non-commercial purposes only.
6. Disclaimer of warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RELIAPOLL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
7. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELIAPOLL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, RESULTING FROM (I) YOUR USE OF THE SERVICES; (II) ANY ERRORS OR GLITCHES; OR (III) UNAUTHORIZED ACCESS TO YOUR DATA.
8. Indemnification
You agree to indemnify and hold ReliaPoll harmless from any claims, damages, or expenses (including reasonable attorney's fees) arising from: (a) your violation of these Terms; (b) your infringement of any third-party rights; or (c) your use of the Services in a manner not authorized by these Terms. This indemnification obligation does not apply to claims arising from ReliaPoll's own negligence or willful misconduct.
9. Dispute resolution: arbitration & class-action waiver
- Mandatory arbitration: Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by a recognized arbitration body (such as JAMS or AAA) under their applicable consumer rules, rather than in court, except for small claims matters. Arbitration will be conducted in the State of Oregon, or at a mutually agreed location, and may also be conducted remotely at the request of either party.
- Class action waiver: YOU AND RELIAPOLL AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
- Opt-out: You may opt out of mandatory arbitration by emailing support@reliapoll.net within thirty (30) days of creating your account with the subject line "Arbitration Opt-Out." Opting out does not affect any other provision of these Terms.
10. Governing law
These Terms are governed by the laws of the State of Oregon, USA, without regard to conflict of law principles.
11. Changes to terms
We may update these Terms from time to time. If we make material changes — meaning changes that meaningfully affect your rights or obligations — we will notify you via the app or email at least fourteen (14) days before the changes take effect. Your continued use of the Services after that notice period means you accept the updated Terms. If you do not accept the changes, you should stop using the Services before they take effect.
Contact us
Questions about these Terms? Reach out via the app's Settings or email us at privacy@reliapoll.net.